Our Policy  + Terms & Conditions

Contract Textile Group © ALL RIGHTS RESERVED. 


To ensure accuracy when placing orders please specify by product name, pattern name and color.  All prices shown are net prices and are subject to change without notice.  Prices are FOB our warehouse in Oakville, Ontario, Canada.

Terms: Regular terms are net 30 days from the date of invoice. All invoices are dated the day of shipment.  New customers must provide trade references, bank account information and a signed credit application.  If terms have not been established orders will be handled on COD or credit card basis.

Quality Control: Purchasers and their employees should examine carefully the material to determine the correct pattern and color. Variations in color cannot be avoided as dye-lots will often carry.  We cannot be held responsible for variations beyond a commercial match.  Where an exact match is required a cutting should be submitted with the order and we will do our best to match it.

Returns: No returns will be accepted without a written authorization. All claims must be made within 90 days of receipt of goods. Credit will not be issued unless the fabric is returned and on our premises within 30 days from the written authorization.  Anything returned must be uncut and in sellable condition.  A restocking charge of 25% will occur on returned goods.

Warranty:  All products are produced to meet or exceed ACT standards.  We guarantee our fabric will perform in accordance with generally accepted industry standards when used under normal conditions and for the purpose intended for a period of 2 years from the date of purchase.

In the unlikely event that one of our fabrics does not perform to commercial standards, when specified for the purpose intended and used and maintained under normal conditions (single shift), Contract Textile Group  will replace said fabrics free of charge, but will not be responsible for any labor or other costs.